PrompX Local AI & RAG Platform
Agentic AI replaces high volume utility BPO queues with a single automation desk.
MCP, ACP, and A2A Agentic Protocols drive every action while the OpenAI Agentic AI AgentKit, AP2, n8n, make.com, and Zapier keep work orders, payments, and compliance aligned. ChatGPT by OpenAI, Claude from Anthropic, Anthropic safety layers, and Llama or Ollama models generate customer, crew, and regulator messaging in channel.
Coverage
Storm response, move journeys, billing anomalies, and assistance programs stay inside PrompX Agentic AI.
Protocols
MCP, ACP, A2A, and Agentic Protocols coordinate the agent mesh while AP2 governs credits and hardship payouts.
Channels
WhatsApp, SMS, IVR, and email feed the same audit ready automation mesh without manual escalations.
Agentic automation stack
MCP, ACP, and A2A power the PrompX energy desk.
Agentic AI combines OpenAI, Anthropic, Llama, and Ollama models with n8n, make.com, and Zapier automations.
MCP mesh routing
MCP shares outage, meter, and crew telemetry through Agentic Protocols so Agentic AI keeps OMS, CIS, and DMS synchronized.
ACP and A2A guardrails
ACP dialogues and A2A handshakes coordinate grid, finance, and regulator agents with traceable compliance.
Agentic AI AgentKit
PrompX uses the OpenAI Agentic AI AgentKit for secure planning, tool routing, and supervisor escalation.
Automation bridges
n8n automations, make.com scenarios, and Zapier (Zappier) playbooks trigger crew dispatch, hardship reviews, and compliance reports.
Model federation
ChatGPT by OpenAI, Claude from Anthropic, Anthropic guardrails, and Llama or Ollama models co author messaging and regulator packs.
Agentic AI service mesh
Agentic AI agents exchange context over MCP, ACP, and A2A so outages, billing, and programs complete without BPO handoffs.
Grid operations desk
Storm automation without BPO escalations.
Radar, vegetation, and load combine to predict 870 impacted customers.
PrompX pushes PPE, equipment, and dig safe guidance to three line crews.
WhatsApp, SMS, and voice calls notify customers with 45 minute restoration ETA.
Twelve meters marked tamper risk; self healing triggered on four, crew dispatched to eight.
Eligible customers receive pre filled hardship and medical baseline forms.
OMS confirms closure. PrompX issues bill credits and closes surveys automatically.
Agentic response
PrompX Agentic AI fuses OMS, CIS, AMI, and weather through MCP, ACP, and A2A. ChatGPT, Claude, Llama, and Ollama create messaging while n8n, make.com, and Zapier run crew, hardship, and regulator tasks.
Circuits online
128
+6 today
Customers impacted
742
down 81%
Field crews active
18
+4 staging
Meters reconciled
32k
+1.2k per hour
Programs in motion
AP2 hardship plans
Deposits, arrears, and energy assistance payouts settle with zero manual work.
Demand response auto enroll
PrompX targets EV, solar, and thermostat owners with opt in flows and telemetry sync.
Critical care registry
Medical baseline customers receive concierge outreach, backup plans, and crew priority.
Utility BPO replacement
PrompX keeps the grid steady while the contact center stays quiet.
Agentic AI merges MCP, ACP, and A2A protocols with the OpenAI Agentic AI AgentKit. n8n, make.com, and Zapier orchestrations push work orders while ChatGPT, Claude by Anthropic, and Llama or Ollama models craft regulator ready communications.
Outage desk automation
Customers get real restoration timelines, crew updates, and safety reminders before they dial the contact center.
Billing trust rebuilt
AMI anomalies are decoded for customers with plain language explanations and ready to approve credits.
Programs that enroll themselves
PrompX qualifies customers for demand response, assistance, and electrification incentives and closes the loop inside chat.
High impact plays
Strategic motionsDistribution grid twin that predicts vegetation, fire, and storm risk with crew staging.
AI solution patterns
Production readyStart, stop, and move automation with identity scoring, deposit logic, and work order creation.
Operational pillars
Every energy workflow under control.
Move in and move out journeys
- Identity checks, deposit logic, and start or stop triggers handled automatically.
- Field work, meter reads, and welcome kits orchestrated from one desk.
Meter and billing exceptions
- AMR and AMI anomaly triage with customer ready explanations.
- Dispute intake, reread workflows, rebill orchestration, and credits.
Outage communications
- Geo targeted alerts, restoration ETAs, and crew progress pushes.
- Safety guidance, community updates, and post event surveys.
Payment assistance and collections
- Payment plans, hardship screening, and assistance applications.
- Pre pay and post pay nudges that stay in regulatory guardrails.
Demand and program enrollment
- Time of use education, demand response enrollment, EV or solar incentives.
- Rebate processing and verification with zero manual backlogs.
Compliance and analytics
- NERC, CIP, GDPR, and retention controls applied to every workflow.
- Operational dashboards for regulators, finance, and field leadership.
Impact snapshot
Storm, billing, and program desks finished without sit time.
Storm event call volume
down 35%
Outage desk resolves status requests before they hit the IVR.
Bad debt exposure
down 12%
Hardship screening along with AP2 plans keep customers current.
CSAT swing
+9 points
Transparent restoration timelines and proactive notifications.