PrompX Local AI & RAG Platform
PrompX replaces tourism and hospitality BPO queues with a single conversational AI desk.
Purpose-built suite for hotels, wellbeings, dinning, tour operators, attractions, and loyalty programs.
Guests stay inside WhatsApp while PrompX rebuilds journeys, pushes payments through AP2, and keeps MCP partners perfectly aligned. No escalations, no spreadsheet chases, no hold music.
Channels
WhatsApp, SMS, email, and voice seamlessly orchestrated in one agentless wallboard.
Protocols
AP2 handles payouts and refunds, MCP synchronizes suppliers the moment itineraries change.
Coverage
Cruises, airlines, resorts, tour operators, and loyalty desks resolved without human triage.
Live Simulation
WhatsApp concierge, rendered as a focused square desk.
- Hi PrompX, we just checked into Aurora Bay Resort. Could you send two toothbrush kits to suite 1908?20:14
AP2 status
Refund and supplier payout queued with dual approval.
MCP sync
Air, cruise, hotel, and transfer records updated instantly.
BPO replacement blueprint
The AI desk that owns the entire guest journey.
PrompX absorbs the tourism and hospitality guest desk from toothbrush kits to departures. The simulation on the left loops in-stay requests and shows how MCP raises staff tickets, AP2 handles payments, and automations keep every department aligned.
Concierge without wait
Agentic AI opens MCP service tickets so housekeeping, dining, spa, and transport teams act immediately while the guest stays in chat.
In-channel payments
AP2 surfaces amenities, dining, and upgrades for approval and posts charges to the folio with ledger controls.
Property systems in sync
MCP pushes orders into PMS, POS, spa, and loyalty systems while Zapier, make.com, and n8n automations keep staff boards aligned.
High impact plays
Live rotationIrregular operations optimizer coordinating crews, assets, and guest priorities.
AI solution patterns
Workflow reelBooking change, cancel, and refund automation with fare and rate rule parsing.
Agent Payments Protocol (AP2)
Refunds, vouchers, and partner settlements execute automatically with full audit.
Marketplace Coordination Platform (MCP)
Inventory, entitlements, and status sync across airlines, resorts, cruises, and loyalty in real time.
Messaging DNA
Multilingual WhatsApp, SMS, and email threads persist with contextual analytics.
Operational pillars
Every tourism and hospitality workflow covered.
Reservations and Ticketing
- Search, hold, and confirm itineraries without agent escalation.
- Seat and room inventory reconciled across direct and partner channels.
Disruption Handling
- Irregular operations triage with proactive flight and cruise rebooks.
- Policy aware refunds, vouchers, and guest messaging.
Loyalty and CRM
- Tier, points, and offer management in channel.
- Partner earn and burn reconciliation with entitlements pushed instantly.
Ancillary Sales
- Bags, upgrades, and experiences bundled dynamically.
- Pre arrival upsells triggered inside messaging threads.
Reputation and Care
- Sentiment routing with guardrailed recovery gestures.
- Review responses and complaint summaries drafted automatically.
Compliance and Insights
- PCI and GDPR aligned workflows with audit logging.
- Operational analytics streamed to ops and finance teams.
Impact snapshot
Metrics delivered in production deployments.
Call volume
down 25-40%
AI resolves traveler asks directly in chat without queuing BPO teams.
Rebooking time
down 50-70%
Automation rebuilds itineraries with live inventory and policy logic.
Ancillary take rate
up 10-20%
Bundles target willingness to pay using MCP partner signals.