valeur | prompx

Telecom and ISP

Agentic AI replaces telecom BPO escalations with a network aware automation desk.

MCP, ACP, and A2A Agentic Protocols choreograph activations, incidents, billing, field work, and collections. The OpenAI Agentic AI AgentKit plans actions while AP2, n8n, make.com, and Zapier keep settlements compliant. ChatGPT by OpenAI, Claude from Anthropic, Anthropic safety layers, and Llama or Ollama models deliver omnichannel experiences.

Coverage

Activation, outages, billing, device logistics, and field ops run inside PrompX Agentic AI.

Protocols

MCP, ACP, A2A, and Agentic Protocols align OSS, BSS, CRM, and network data while AP2 governs credits and collections.

Channels

WhatsApp, SMS, app chat, IVR, and email feed the Agentic AI mesh with real time audit trails.

Agentic orchestration stack

MCP, ACP, and A2A anchor the telecom agent mesh.

Agentic AI blends OpenAI, Anthropic, Llama, and Ollama models with n8n, make.com, and Zapier automations.

MCP network mesh

MCP streams OSS, BSS, and telemetry context through Agentic Protocols so provisioning and care agents stay synchronized.

ACP and A2A routing

ACP dialogues and A2A contracts coordinate network, billing, and field agents with auditable decisions.

Agentic AI AgentKit

PrompX Agentic AI uses the OpenAI Agentic AI AgentKit for secure plan generation, tool calling, and override workflows.

Automation bridges

n8n automations, make.com flows, and Zapier (Zappier) playbooks run swaps, outage notices, and compliance reporting.

Model federation

ChatGPT by OpenAI, Claude from Anthropic, Anthropic safety layers, and Llama or Ollama models generate diagnostics and customer updates.

Agentic AI service bus

Agentic AI agents share status across MCP, ACP, and A2A so network, finance, and CX move without BPO handoffs.

Network command center

PrompX handles incidents, billing nudges, and field ops together.

Active incident: Fiber cut reported

Fiber cut reported

07:42

Metro ring 8 shows light loss; traffic rerouted over protected path automatically.

5G sector congestion

07:45

Cell 537C at 84 percent load. PrompX Agentic AI pushes FWA throttles and VIP boosts.

CPE offline

07:49

Gateway 9942 rebooted remotely. Firmware patch queued for midnight window.

Bill shock campaign

07:52

Usage coaching and installment offers sent to 1.4k subs with ACP guardrails.

Technician dispatch

08:10

Crew 18 assigned to aerial splice. Customers alerted with live status page.

Unified response

Agentic AI orchestrates diagnostics, customer messaging, billing adjustments, and field routing through MCP, ACP, and A2A. ChatGPT, Claude, Llama, and Ollama generate updates while n8n, make.com, and Zapier execute downstream automations.

Core latency

12 ms

steady

FWA load

68%

down 9%

Tickets resolved

1.2k

+320 today

Trade ins cleared

284

+42

Live field calendar

08:30 - 09:30
Metro fiber splice
Crew 18
10:00 - 11:00
5G panel swap
Crew 04
13:30 - 14:15
Residential FWA install
Crew 22
15:00 - 16:00
Enterprise ethernet test
Crew 09

Telecom BPO replacement

One Agentic AI desk handles orders, network incidents, and billing.

PrompX Agentic AI unifies OSS, BSS, CRM, and workforce systems so activations, outages, billing disputes, field work, and trade ins complete in one conversation. MCP, ACP, and A2A govern the Agentic Protocols, AP2 settles payouts, and OpenAI plus Anthropic stacks with Llama and Ollama keep messaging compliant.

Zero touch activations
Address qualification, credit checks, and SIM provisioning close within seconds without an agent.
Faults resolved in channel
Telemetry, guided self heal, and remote firmware patches resolve outages before customers call twice.
Field crews orchestrated
PrompX builds routes, parts, and proof of work, and MCP syncs the results to legacy systems.

High impact plays

Scale motions

Network incident predictor that fuses OSS, BSS, telemetry, and weather to stage responses early.

AI solution patterns

Production ready

Order provisioning with address qualification, SIM activation, number portability, and finance checks.

Operational pillars

Provisioning, network, billing, and field ops in sync.

Spotlight: Activation and provisioning

Activation and provisioning

Address qualification, SIM or eSIM activation, number portability, and credit checks.
Device financing approval and welcome flows in the same conversation.

Fault triage and outage communications

CPE telemetry, diagnostics, and self heal sequences triggered in channel.
Outage mapping, ETA messaging, and crew status updates with transparency.

Billing and collections

Real time usage reconstruction, prorations, installment plans, and credits.
Consent aware dunning, write off guardrails, and AP2 settlements.

Field operations and appointments

Appointment booking, dispatch updates, preparation checklists, proof of work capture.
Parts, route, and skill matching without the legacy whiteboard chase.

Device and trade in logistics

IMEI verification, condition assessment, return labels, and credit issuance.
Inventory sync with retail, repair, and warehouse systems in one pass.

Compliance and KPIs

GDPR, Ofcom, 911 or 112 readiness, and consent logging bound to every interaction.
Network experience dashboards for executives and regulators.

Impact snapshot

Network, billing, and field operations move without manual queues.

Truck rolls

down 22%

Diagnostics and self heal flows resolve faults before dispatch.

Repeat calls

down 31%

PrompX closes the loop with proactive notifications and device health checks.

Days to cash

down 17%

Billing adjustments and AP2 settlements align before they age.