PrompX Local AI & RAG Platform
PrompX replaces retail BPO escalations with an autonomous commerce desk.
Shoppers get answers, updates, and refunds immediately while AP2 and MCP keep warehouses, marketplaces, and finance in sync. The operations team monitors outcomes instead of chasing tickets.
Coverage
Order exceptions, returns, warranties, catalog issues, and store ops stay inside PrompX.
Protocols
AP2 settles payouts automatically while MCP syncs marketplaces and 3PL partners.
Channels
WhatsApp, SMS, email, and in app messaging are orchestrated with one AI desk.
Live order control desk
Square view of PrompX retail automation.
Order reference
842903
OMS order 842903, carrier scan, and store inventory update arrive in 2.1 seconds.
AI swaps the order to store 118 for same day pickup and releases aged warehouse stock.
WhatsApp, email, and push copy confirm pickup window with upsell on membership shipping.
AP2 stages instant credit and creates a QR code RMA in case the shopper declines pickup.
MCP posts updates to Shopify, Amazon, and the 3PL dashboard with the new fulfillment plan.
Active step summary
OMS order 842903, carrier scan, and store inventory update arrive in 2.1 seconds.
Orders on autopilot
482
Live across Shopify, Amazon, and Walmart feeds.
Refunds cleared
$184k
AP2 settled in the last 30 days.
Fraud saves
31
Step up verifications triggered this week.
NPS delta
+18
Point lift after automation rollout.
Retail BPO replacement
PrompX runs the order desk, returns hub, and marketplace bridge.
The square simulation shows how PrompX resolves an order exception without agents. Data merges, customer updates, AP2 refunds, and MCP syncs run from one control surface.
Omnichannel autopilot
PrompX merges ecommerce, store, and marketplace data to resolve customer intent without warm transfers.
Zero touch returns
AP2 issues refunds, exchange invoices, and gift cards automatically when policy thresholds are met.
Fraud aware revenue
Behavioral and device signals throttle suspicious flows while keeping good shoppers moving.
High impact plays
Live rotationVisual search and fit advisor pairing shopper photos with SKU and size data.
AI solution patterns
Workflow reelOrder status, returns, and refunds automation with policy aware decisions and label generation.
Agent Payments Protocol (AP2)
Refunds, store credit, and supplier reimbursements are triggered with audit trails and approvals.
Inventory Signal Fabric
OMS, WMS, POS, and marketplace feeds stay in sync so the AI answers with real availability.
Marketplace Coordination Platform
Seller performance, fulfillment SLAs, and catalog fixes push back to partner systems instantly.
Operational pillars
Coverage from order to loyalty.
Order and Returns Automation
- Status queries, WISMO cases, RMA creation, and label generation without human touch.
- Policy aware refunds and exchanges with inventory restock guidance.
Fraud and Risk Signals
- Velocity checks connect device, address, payment, and loyalty fingerprints.
- Chargeback prevention with step up verification when risk spikes.
CX and Support Copilot
- Product Q and A, sizing, fit, and substitution recommendations in channel.
- Proactive delay notifications tied to carrier events and store inventory.
Marketplace and Seller Operations
- Seller onboarding, catalog validation, ASN and EDI reconciliation automated.
- Performance alerts and appeal drafting with compliance guardrails.
Content and Moderation
- UGC moderation with toxicity and brand safety filters plus escalation logic.
- Product taxonomy labeling and attribute enrichment across locales.
Performance and Compliance
- GDPR and CCPA requests fulfilled with auditable workflows.
- Receipt, warranty, and invoice normalization streamed to finance.
Impact snapshot
Commerce programs running on PrompX see real lift.
Average handle time
down 20-35%
AI resolves WISMO, returns, and warranty asks without agent queues.
Conversion rate
up 15-25%
Guided shopping and assisted discovery keep buyers in the session.
Return processing cost
down approximately 30%
Dynamic dispositioning and AP2 refunds minimize manual handling.